Privacy policy

Last updated: May 25, 2026

This Privacy Policy explains how NEAP TIDE BARN LLC, operating the Doucevoie brand (“we,” “us,” or “our”), collects, uses, stores, and protects your information when you visit our website or place an order.

By using the Doucevoie website, you agree to the practices described in this Privacy Policy.

Our business is focused on selling camping cookware and related outdoor products. We collect only the information necessary to process orders, provide customer support, and operate our website securely.

We do not sell your personal information to third parties.

1. Information We Collect

Contact and Order Information

When you place an order or contact us, we may collect:

Name
Email address
Shipping address
Billing address
Order details and purchase history

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store:

Full credit card numbers
Bank account details
Payment passwords

All payment pages are protected with SSL encryption technology.

Device and Browsing Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Pages visited
Time spent on pages
Referring website URLs

Communications

We may collect information you provide through:

Customer support emails
Contact forms
Order-related communications

2. How Information Is Collected

We collect information:

Directly from you when placing orders or contacting support
Automatically through cookies and analytics tools
From payment processors and shipping providers necessary to complete your order

We may also use analytics services to understand website traffic and improve user experience.

3. How We Use Your Information

Order Fulfillment

Your information is used to:

Process payments
Ship orders
Send tracking updates
Handle returns and refunds
Provide customer support

Communication

We may use your email address to:

Send order confirmations
Provide shipping notifications
Respond to support inquiries

Marketing emails are sent only if you choose to receive them. You may unsubscribe at any time.

Website Improvement

Information may be used to:

Improve website functionality
Analyze browsing behavior
Diagnose technical issues
Improve customer experience

Security and Legal Compliance

We may use information to:

Detect fraud or suspicious activity
Protect website security
Comply with applicable laws and regulations

4. How We Protect Your Information

We use reasonable security measures to protect personal information from unauthorized access, disclosure, or misuse.

Our website uses secure HTTPS encryption on pages where personal information is transmitted.

Payment information is processed through secure third-party systems and is not stored on our servers.

We retain customer information only as long as necessary for operational, legal, or support purposes.

5. How We Share Information

We do not sell personal information.

We share customer information only when necessary to operate our business, including with:

Payment processors
Shipping carriers
Website hosting providers
Customer communication services
Analytics providers
Legal authorities when required by law

Shared information is limited to what is reasonably necessary to perform those services.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality and improve user experience.

Essential Cookies

Required for core website functions such as:

Shopping cart operation
Checkout functionality
Security features

Analytics Cookies

Used to understand:

Site traffic
Visitor behavior
Website performance

Marketing Cookies

May be used to display relevant advertisements if consent is provided where required.

You may control or disable cookies through your browser settings.

7. Third-Party Services

Our website may use third-party services for:

Payment processing
Order fulfillment
Analytics
Website hosting

These providers operate under their own privacy policies and security practices.

8. Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal information, including:

Access to your data
Correction of inaccurate information
Request deletion of personal data
Opt out of marketing communications
Request a portable copy of your information where technically feasible

To exercise these rights, contact us using the information below.

9. Children’s Privacy

Our website is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected unintentionally, we will delete it promptly.

10. International Users

Our business operates in the United States.

If you access the website from outside the United States, your information may be transferred to and processed within the United States under applicable U.S. laws.