Refund policy

At Doucevoie, we want customers to feel confident when ordering from us. This policy explains how returns, refunds, damaged items, and cancellations are handled.

If you have questions that are not covered below, contact us anytime at support@doucevoie.com.

1. Return Window

You may request a return within 30 days of the delivery date shown by your tracking information.

Unfortunately, returns requested after 30 days from delivery cannot be accepted.

2. Eligible Return Reasons

We accept returns under the following conditions:

The item arrived damaged
The wrong item was shipped
The product does not match the product description
You changed your mind or no longer need the item, provided it remains unused and in original condition

For damaged or incorrect items, please contact us within 3 business days of delivery so we can resolve the issue quickly.

3. Return Eligibility Requirements

To qualify for a return, all of the following conditions must be met:

Return request submitted within 30 days of delivery
Product is unused and in original condition
All included components are returned
Original packaging included whenever possible
Proof of purchase or order number provided

Included components may include:

Pots
Pans
Lids
Handles
Storage or carrying bags
Included accessories

4. Non-Returnable Situations

We cannot accept returns for:

Items returned more than 30 days after delivery
Used or washed cookware
Products showing signs of wear or damage after use
Incomplete returns with missing parts or accessories
Damage caused by misuse, improper storage, or abnormal use conditions

5. Exchanges

We currently do not offer direct product exchanges.

If you need a different item, the fastest option is:

Submit a return request for the original order
Place a new order separately once your refund has been processed

6. How to Start a Return

Step 1 — Contact Our Team

Before sending anything back, email:

support@doucevoie.com

Please include:

Your order number
Reason for the return
Photos if the product arrived damaged or incorrect

Do not return products without receiving return instructions from our team first.

Step 2 — Ship the Return

Once your return request is approved, we will provide the correct return address.

When returning an item:

Use a trackable shipping service
Keep your shipping receipt for your records

7. Return Shipping Costs

We Cover Return Shipping When:

The item arrived damaged
The wrong item was sent

In these situations:

Return the package using a trackable service
Send us the shipping receipt
We will reimburse the approved return shipping cost

Customer Covers Return Shipping When:

You changed your mind
The product is no longer needed
The wrong item was ordered accidentally
The product did not meet personal expectations

In these cases:

Return shipping costs are the customer’s responsibility
Original outbound shipping costs are non-refundable

We currently do not provide prepaid return labels.

8. Refund Processing Time

Once your returned item is received and inspected, refunds are processed within 3 business days.

Refunds are issued to the original payment method only.

Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.

You will receive an email confirmation once the refund has been completed.

9. Order Cancellations

Orders may be cancelled within 24 hours of placement on business days for a full refund.

Because orders are processed quickly, cancellation requests submitted after this period may not be possible.

Once an order has shipped, cancellations are no longer available. However, you may still request a return under the 30-day return policy after delivery.

To request a cancellation, email:

support@doucevoie.com

Please include your order number.