Terms of service

Last updated: May, 2026

These Terms of Service govern your use of the Doucevoie website and any purchases made through our store. By accessing the website or placing an order, you agree to these Terms. Please read them carefully before using our services.

Section 1 — Company Information

Doucevoie is a retail brand operated by NEAP TIDE BARN LLC (“we,” “us,” or “our”), a company registered in the United States.

We sell camping cookware and related outdoor cooking products directly to consumers through our online store.

Company Name: NEAP TIDE BARN LLC

Brand: Doucevoie

Business Address:
1500 N GRANT ST NUM 10509
DENVER, CO 80203
United States

Email: support@doucevoie.com

Section 2 — Eligibility

By using this website, you confirm that:

You are at least the age of majority in your state or province of residence, or
You have permission from a parent or legal guardian to use this website

You may not use this website or its products for unlawful or unauthorized purposes.

Violation of these Terms may result in termination of access to our services.

Section 3 — Products

We sell camping cookware products including:

Stainless steel cookware
Aluminum cookware
Camping pots
Frying pans
Outdoor kettles

We reserve the right to:

Limit product quantities
Restrict sales by region or jurisdiction
Discontinue products without notice

We make reasonable efforts to ensure product descriptions, dimensions, and specifications are accurate.

If a product materially differs from its description, contact us within 3 business days of delivery.

Section 4 — Orders

We reserve the right to refuse, limit, or cancel any order at our discretion.

If an order is changed or cancelled, we may attempt to contact you using the email address provided during checkout.

Customers agree to provide accurate and complete billing and shipping information for all purchases.

Section 5 — Pricing and Billing

Prices are listed in U.S. Dollars (USD) and may change without notice.

The final amount displayed during checkout is the amount charged to the customer.

We do not add hidden fees after checkout.

Shipping

Standard shipping is free on eligible orders within the contiguous United States.

Taxes

Applicable sales taxes are calculated based on the shipping address and local laws.

Section 6 — Shipping and Delivery

We currently ship only within the contiguous United States (48 lower states).

We do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. territories
APO/FPO/DPO military addresses
International destinations

Estimated delivery time:

6–10 business days total
Including 1–3 business days processing
And 5–7 business days shipping transit

Shipping delays caused by carriers, weather, or other events outside our control are not guaranteed against.

Risk of loss transfers to the customer once the order is accepted by the shipping carrier.

Section 7 — Returns and Refunds

We accept eligible returns within 30 days of delivery.

Returned products must:

Be unused
Include original components
Be returned in original condition

For complete details, please review our Refund & Return Policy.

Section 8 — Intellectual Property

All website content including:

Text
Logos
Images
Graphics
Product descriptions

is the property of NEAP TIDE BARN LLC or its content suppliers and is protected under applicable intellectual property laws.

No content may be copied, reproduced, or distributed without written permission.

Section 9 — Third-Party Services

This website may contain links or access to third-party services such as:

Payment processors
Shipping carriers
Tracking platforms

We are not responsible for third-party content, policies, or services.

Use of third-party services is governed by their own terms and privacy policies.

Section 10 — Optional Tools

We may provide access to third-party tools or services that we do not control.

Use of such tools is entirely at your own risk and discretion.

Section 11 — E-Commerce Platform

Our online store may use third-party e-commerce infrastructure and secure hosting providers to process transactions and operate the website securely.

Customer information is stored through secure systems protected by industry-standard security measures.

Section 12 — Privacy

Personal information submitted through the website is handled according to our Privacy Policy.

We collect only information necessary to:

Process orders
Provide customer support
Deliver shipments

We do not sell personal information to third parties.

Section 13 — Errors and Inaccuracies

Occasionally, website content may contain:

Typographical errors
Inaccurate product details
Incorrect pricing
Availability errors

We reserve the right to correct errors and update information at any time without prior notice.

Section 14 — Prohibited Uses

You may not use the website:

For unlawful purposes
To violate laws or regulations
To infringe intellectual property rights
To distribute malicious software
To submit false or misleading information
To interfere with website security or operation

Section 15 — Disclaimer of Warranties

All services and products are provided “as is” and “as available” without warranties of any kind unless otherwise required by law.

We do not guarantee that:

Website access will always be uninterrupted
The website will always be error-free
Product performance will meet every expectation or use scenario

Section 16 — Limitation of Liability

To the fullest extent permitted by law, NEAP TIDE BARN LLC and its affiliates, employees, agents, and service providers shall not be liable for indirect, incidental, or consequential damages arising from:

Use of the website
Product purchases
Shipping delays
Technical interruptions
Data transmission issues

Where liability limitations are restricted by law, liability will be limited to the maximum extent permitted.

Section 17 — Indemnification

You agree to indemnify and hold harmless NEAP TIDE BARN LLC and its affiliates, officers, employees, and agents from claims, liabilities, damages, losses, or expenses arising from your violation of these Terms.